01-10-2020, 09:17 AM
I set up a donated Asus (i7; 64 bit; RAM 6GB) for a youth and while I always check the USB ports, WiFi and speaker sound, I did not check that the audio jack for a headset was working. I only discovered this once the youth was checking it out.
So the issue is that 2 USB ports and the audio jack all on the same side (close to each other if that is important) do not work.
I cannot say if the USB ports and audio jack worked initially when it was running Windows 7 as I don't recall trying it out before switching it to LL 3.8
The USB port on the opposite side of the laptop WORKS and the non-working ports don't seem "loose" or "appear" damaged. Since the audio jack doesn't work (However speaker sound does work) I wondered how I might investigate what might solve the issue if there is a fix.
I wondered if the "check for drivers" was the first step?
Any thoughts?
So the issue is that 2 USB ports and the audio jack all on the same side (close to each other if that is important) do not work.
I cannot say if the USB ports and audio jack worked initially when it was running Windows 7 as I don't recall trying it out before switching it to LL 3.8
The USB port on the opposite side of the laptop WORKS and the non-working ports don't seem "loose" or "appear" damaged. Since the audio jack doesn't work (However speaker sound does work) I wondered how I might investigate what might solve the issue if there is a fix.
I wondered if the "check for drivers" was the first step?
Any thoughts?