[SOLVED]Error 2000

[gold_finger]

i have 2 Cd-roms. IDE #1 master is Creative Dvd-rom DVD2240E. Only reads. The other is the burner, IDE #1 slave, CD-ROM, HL-DT-ST CD-RW GCE-8160B. Speeds of; 16x, 10x, 40x.[/i]

No idea whether any of below will help -- just making some guesses.

1.  After burning the CDs on the "slave" drive, is she also trying to boot computer from the "slave" DVD drive?  If so, tell her to take the burned CD and put it in the "master" DVD drive and try booting from that instead.

2.  If possible, try to make another CD using a different brand of CD.  Sounds stupid, but I've seen cases where one brand works and another doesn't.  No idea why, but it happens.

3.  If motherboard is from ~2004 or newer, it is likely that it can boot from a USB.  Don't know what she tried before, but tell her to try UNetbootin.  Install it to Windows, then use the program to make a live USB from her downloaded LL ISO file.  (She'll need to freshly format the USB as FAT32 before doing that.)  There are instruction links on the UNetbootin homepage and here is another set of instructions for making the live USB in case she needs them:  http://www.psychocats.net/ubuntu/usb.

Live USB must be plugged into computer BEFORE powering on, otherwise she won't see an option to boot from USB.

When booting the computer with live USB, tell here to do so by accessing the BIOS Boot Menu -- not the normal BIOS Settings Menu.  Put USB in computer, hit power button, then hit whatever the key is that brings up the Boot Menu (common ones are <F12> and <Esc>).  The Boot Menu should list the USB as a choice.  (If one of those keys does not work, she'll need to look up motherboard manual and find instructions for accessing the Boot Menu.)

Assuming that works, select the USB which will bring up a UNetbootin menu and it will automatically be on "Default" for startup.  Tell her to leave it on "Default" and just wait.  It will count down from 10, then start boot process.  It may look like it is stalled out for a few seconds after the initial countdown.  Tell her to just leave it alone -- don't press any keys.  It will then continue on after a slight delay (5-15 seconds) and eventually boot into the LL desktop (1-2 minutes).  From there, she can test run LL and install the system from the "Install" icon on the desktop.