"maybe the final reference is decided in advance but not enabled until payments"
Probably the case.
"I wondered if it can be because the form returned wasn't standard how they expected as it may have functioned differently on Linux, compared to how they are used to if from other OS."
Also probably the case. Most likely an attached external template not standard CSS or HTML. Did you try the html editor in Libreoffice. It's confusing because you have to select new html document first to open the editor then open the file with it afterwards.
TC
Probably the case.
"I wondered if it can be because the form returned wasn't standard how they expected as it may have functioned differently on Linux, compared to how they are used to if from other OS."
Also probably the case. Most likely an attached external template not standard CSS or HTML. Did you try the html editor in Libreoffice. It's confusing because you have to select new html document first to open the editor then open the file with it afterwards.
TC
All opinions expressed and all advice given by Trinidad Cruz on this forum are his responsibility alone and do not necessarily reflect the views or methods of the developers of Linux Lite. He is a citizen of the United States where it is acceptable to occasionally be uninformed and inept as long as you pay your taxes.