06-28-2014, 09:27 PM
I wouldn't go so far as to say that in regard to free software projects, people don't usually complain about support because it can and does happen - it's just kind of frowned upon and I'll give you 4 very good reasons why there can be delays in replies to support requests.
1) Developers do this in their spare time, around families, jobs, other commitments, they do it for love, there is no weekly wage like there is in closed source projects.
2) It depends on the age of the distro and the relative size of the free support community behind it, a new linux distro can be rock solid and well liked, but thats no guarantee there will be a sizeable community behind it - it takes time and people come and go from communities, leaving gaps in the existing support infrastructure until new people come along with a good level of all-round knowledge, and the time to offer it.
3) This particular distro is made up mostly of newbies, they are a deliberate target to show people there are alternatives to proprietary operating systems like Windows and Mac. With such a high concentration of newbies to linux, unlike other distros, we initially lack a large, knowledgeable linux crowd out-of-the-box so to speak.
4) If it's a new problem that hasn't occurred yet, there simply isn't the knowledge to resolve it straight away. No known solution - no timely reply.
It's always hard in the beginning but in time, more people will generously offer their expertise and time. For Linux Lite, that is especially true. What matters above everything else is that in the interim we are having a positive effect on peoples choice of operating system.
Read some of the feedback here - https://www.freecinema2022.gq/feedback.html especially from now former Windows users.
Cheers.
1) Developers do this in their spare time, around families, jobs, other commitments, they do it for love, there is no weekly wage like there is in closed source projects.
2) It depends on the age of the distro and the relative size of the free support community behind it, a new linux distro can be rock solid and well liked, but thats no guarantee there will be a sizeable community behind it - it takes time and people come and go from communities, leaving gaps in the existing support infrastructure until new people come along with a good level of all-round knowledge, and the time to offer it.
3) This particular distro is made up mostly of newbies, they are a deliberate target to show people there are alternatives to proprietary operating systems like Windows and Mac. With such a high concentration of newbies to linux, unlike other distros, we initially lack a large, knowledgeable linux crowd out-of-the-box so to speak.
4) If it's a new problem that hasn't occurred yet, there simply isn't the knowledge to resolve it straight away. No known solution - no timely reply.
It's always hard in the beginning but in time, more people will generously offer their expertise and time. For Linux Lite, that is especially true. What matters above everything else is that in the interim we are having a positive effect on peoples choice of operating system.
Read some of the feedback here - https://www.freecinema2022.gq/feedback.html especially from now former Windows users.
Cheers.
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