Unable to Mount External Hard Drive on LL 7.0

[dheo]

Hello,
I am trying to mount an external hard drive using the LL 7.0 version, but all I get is an error message. Earlier versions of LL seemed to work well when mounting the same hard drive. The hard drive shows up in the file menu, but it won't open.
Regards,
dheo

[stevef]

Hello,
I am trying to mount an external hard drive using the LL 7.0 version, but all I get is an error message. Earlier versions of LL seemed to work well when mounting the same hard drive. The hard drive shows up in the file menu, but it won't open.
Regards,
dheo

The error message that is generated would be the starting point to try to find the cause of your issue.

It's not clear what you mean by

The hard drive shows up in the file menu, but it won't open.

Are you comfortable with working on the terminal and posting data back to the forum ?

Topic moved to the Hard Drive and SSD section.

[dheo]

Hello,

I am limited to copy and paste on the terminal. I can try.

Here's the Error Message  :Failed to mount "80 GB Volume".
Error mounting /dev/sdc1 at/media/scott/966C52BA6C529539: wrong fs type, bad option, bad superblock on /dev/sdc1, missing codepage or helper program, or other error.

List on Thunar file manager

Desktop Recent
Trash
Drives
Devices
File System
31 GB Volume
80 GB Volume
Network
Browse Network
                                     


Thanks,
dheo

[stevef]

The error message you have quoted implies the disk may be formatted as ntfs.

With the drive attached, please run this command

Code:

sudo fdisk -l

This will show some information abut the disks attached to your system.
Please post back with the information it shows about the external disk.

Do you use this disk on multiple systems e.g. Windows or older Linux ?
Is there anything important on the external disk ?
If the contents are important, are they safely backed up somewhere ?

[dheo]

Do you use this disk on multiple systems e.g. Windows or older Linux ? Just LL. When I couldn't open it with LL7.0 I opened with an old laptop with Windows.
Is there anything important on the external disk ? Yes
If the contents are important, are they safely backed up somewhere ? I use this disk as a backup

Disk /dev/sdc: 74.51 GiB, 80000000000 bytes, 156250000 sectors
Disk model: A             
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0xac3e155f

[stevef]

You have the best understanding of your situation.

There are a number of things to consider.

How old/healthy is the 80 GB disk ?
What is the reason for it to be formatted using a Windows based file system ?
To backup Linux systems, it is normal to use a file system that Linux supports natively.

If the 80GB disk is healthy and used only to back up Linux systems, it could be re-formatted as ext4.
I think later versions of Linux may be more 'picky' about mounting Windows disks so re-formating should allow it to mount on any Linux system (including the new LL7.0).
A new set of backups would be required.

If there are any doubts about the age or health of the backup disk it should be replaced.
All mechanical disks will fail.

If the 80GB disk is healthy *and* has to have Windows format *and* needs to be used on the LL7.0 system then we will need to investigate the mounting error.
Because of the nature of the error reported this may not be easy or possible.

[dheo]

Thanks for the information. The disk came out of a Windows computer. It may be time to replace it.

dheo