clamav and freshclam update failures

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clamav and freshclam update failures - Jan - 03-05-2020

Its a long time since I've been to these forums, but I just installed 4.8 on my old windows 7 laptop. I'm trying to install the clamav antivirus as instructed in the help manual. Despite receiving the ERROR message and typing in the sudo rm -rf /var/log/clamav/freshclam.log command, I repeatedly get the reply:

"can't download daily.cvd from https://database.clamav.net/daily.cvd. Download failed.
Time out was reached. Remote version 25742.
Has anyone else ran into this problem?

Re: clamav and freshclam update failures - Moltke - 03-06-2020

(03-05-2020, 06:12 PM)Jan link Wrote: Its a long time since I've been to these forums, but I just installed 4.8 on my old windows 7 laptop. I'm trying to install the clamav antivirus as instructed in the help manual. Despite receiving the ERROR message and typing in the sudo rm -rf /var/log/clamav/freshclam.log command, I repeatedly get the reply:

"can't download daily.cvd from https://database.clamav.net/daily.cvd. Download failed.
Time out was reached. Remote version 25742.
Has anyone else ran into this problem?

I remember having this issue a while ago and can't exactly remember but I don't think ever managed to solve it, I just stopped trying and decided not to use any AV software in Linux, so far haven't had any virus/malware scenarios. However, googling for it gave this https://www.howtoforge.com/community/threads/clamav-database-update-error.76634/ try that and see and if it works.

Hope this helps! Smile

Re: clamav and freshclam update failures - Valtam - 03-06-2020

Has this been resolved? Could have just been a server issue on that day.

Try: https://gitlab.com/dave_m/clamtk/issues/90

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Re: clamav and freshclam update failures - Jan - 03-06-2020

I remember having this issue a while ago and can't exactly remember but I don't think ever managed to solve it, I just stopped trying and decided not to use any AV software in Linux, so far haven't had any virus/malware scenarios. However, googling for it gave this https://www.howtoforge.com/community/threads/clamav-database-update-error.76634/ try that and see and if it works.

Thank you, Moltke, for the suggestion but, sadly, it didn't work out in my case. Sad

Re: clamav and freshclam update failures - Jan - 03-06-2020

(03-06-2020, 03:21 PM)Jerry link Wrote: Has this been resolved? Could have just been a server issue on that day.

Try: https://gitlab.com/dave_m/clamtk/issues/90

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Re: clamav and freshclam update failures - Valtam - 03-07-2020

How did you initially install clamav?

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Re: clamav and freshclam update failures - robinc - 03-07-2020

Some years ago I had an issue with clamav on LXLE 12.04 not updating. It was down to permissions on the log file.

This was what I wrote at the time - don't know if it helps.

Quote:Noticed one issue - clamav cannot update sigs because the log file directory is missing.
If you run sudo freshclam you get error:-
Can't open /var/log/clamav/freshclam.log in append mode

As root I created /var/log/clamav, then:-
chown -R clamav:clamav /var/log/clamav

freshclam now updates sigs OK.

Re: clamav and freshclam update failures - firenice03 - 03-07-2020

(03-06-2020, 10:34 PM)Jan link Wrote: [quote author=Jerry link=topic=7123.msg51142#msg51142 date=1583508070]
Has this been resolved? Could have just been a server issue on that day.

Try: https://gitlab.com/dave_m/clamtk/issues/90

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Hi Jerry, Thanks for your reply. I tried loading clamav again today, and although it came from a different server, I got the same ERROR messages as before. Actually, there are four ERROR messages in total and they are as follows:

ERROR: /var/log/clamav/freshclam.log is locked by another process
ERROR: Problem with internal logger (UpdateFileLog = /var/log/clamav/freshclam.log)
ERROR: initialize: libfreshclam unit failed
ERROR: Initialization error

Also, I tried the https://gitlab.com/dave_m/clamtk/issues/90. It downloaded fine, but the clamav does not show up as an application, so am unable to execute the download. I checked the Synaptics Manager folder and clamav and clamav-daemon show up as installed programs there, but nowhere else. So, maybe this program is partially installed ???

[/quote]

[member=5901]Jan[/member]

View my post here https://www.freecinema2022.gq/forums/installing-software/unable-to-get-antivirus/msg39662/#msg39662

The lock error = remove that log file, you may have cancelled/stopped a run - I tested on my old LL3.8 and mid scan cancelled tried update -- got locked error - rm commands ran, updated fine and a new scan ran..

I did get a notification it couldn't find a config file on initial 'freshclam' on 2nd run all up to date..

*use sudo and change directory to your home (I used 'yourusername')

Re: clamav and freshclam update failures - ridenotwalk - 03-08-2020

I ran into the same problem and this is what I did and it worked for me
I'll put a couple of caveats on it though so YMMV;
I am a relatively new user to Linux so my knowledge/experience is way lower than most and I may be leading you up the garden path
I still use some vocabulary that is more related to windoze but it should make sense
I did this on Linux Mint 19.3, not LL so some things may be different - I wanted to try LM on my laptop just to see what I think.
I am running LM on a 128Gb USB stick so am essentially dual booting Win10/LM at the moment
I used the GUI for some things as I'm not a super confident user of the Terminal yet.

These are the steps I followed

I used timeshift to create a new restore point just in case I stuffed something up

I did a complete remove of clamav using terminal -

Code:
sudo apt purge clamav

I used the file manager, logged on as root, to find and delete all files/directories related to clamav. I did not delete any that were in the timeshift directories

I did a new install of clamav via terminal -

Quote:sudo apt install clamav

during this process I got recommended other installs so added those. In the end it looked like this -

Code:
sudo apt install clamav clamav-daemon clamav-docs libclamunrar9 daemon clamdscan

Once installed I rebooted the laptop

I ran

Code:
sudo freashclam

and got the expected errors (locked by another process, etc)

I removed the logfile using

Code:
sudo rm /var/log/clamav/freshclam.log

Note I did not use -rf

I ran

Code:
sudo freshclam

again to have it time out

Using the file manager, logged in as root, I found and edited the freshclam.conf file changing ConnectTimeout to 300 and RecieveTimeout to 300. I also changed Checks to 6 but that's me, you don't have to do this.
The idea behind changing the timeouts was due to the awsomely great and fantastic internet we get here in Oz, I figured it was taking too long to download the DB's and freshclam times out for me.

I ran

Code:
sudo freshclam

again and the DB finished downloading and passed checks

Moments ago I ran

Code:
sudo freshclam

and got

Code:
Sun Mar  8 12:22:47 2020 -> ClamAV update process started at Sun Mar  8 12:22:47 2020

Sun Mar  8 12:22:47 2020 -> daily.cvd database is up to date (version: 25744, sigs: 2210896, f-level: 63, builder: raynman)

Sun Mar  8 12:22:47 2020 -> main.cvd database is up to date (version: 59, sigs: 4564902, f-level: 60, builder: sigmgr)

Sun Mar  8 12:22:47 2020 -> bytecode.cvd database is up to date (version: 331, sigs: 94, f-level: 63, builder: anvilleg)

Re: clamav and freshclam update failures - Valtam - 03-08-2020

The Help Manual has the best-practice guide specifically designed for Linux Lite.