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How to get the proper Support you are seeking - Printable Version

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How to get the proper Support you are seeking - Valtam - 03-30-2019

Folks lately, some of you including those that have been around for a very long time are side stepping the first port of call in seeking support for some Software issues.

I'm going to sticky this post and remind people of the steps to take. From the Help Manual, Start page:

[Image: RIYQkf1.png]

This excerpt has been in the Help Manual since day one.

This is how it all works.
If you are having any trouble with the Software Linux Lite produces like Lite Software, Lite Tweaks etc then please, post here on the Forums in the first instance. We are the developers of Lite Tweaks. We are obliged to support it. Just like Firefox or VLC are obliged to support users of their software.
If you are having any trouble with any other Software including XFCE and the programs available for install in Lite Software you should be contacting the developers directly via their respective Support channels. Can you imagine to date, how many bugs, fixes Companies/Organizations have missed out on fixing/seeing because people here have posted on these Forums and nowhere else? We're talking about crashes, bugs, general questions etc. Those communities deserve to see your information before anyone else.

If you have posted in a Support section and you are not directly seeking support for a piece of software, your thread will most likely be moved to a non Support section of the Forums like On Topic.

I (Jerry) don't do personal Support requests, sorry. It's actually better if you post on the main Forums in the appropriate section where everyone has a chance to respond.

I'll add to this from time to time should people require more specifics.

Cheers,

Jerry Smile

Re: How to get the proper Support you are seeking - trinidad - 04-03-2019

You know Jerry it seems to me that the 4.xx series has proved to be a quite a success when it comes to general stability. The forum seems to rarely produce any significant user problems, certainly much less than in the past. I have never been a fan of Canonical's frenetic development schedule, but LL seems to have handled it well. I think it may be that many not very technically saavy users have gained in confidence with LL and have gone on to experiment a bit with alterrnative applications, so in a way LLs success may contribute a bit to some of the absurd implementations users try to make.

I worked as a gas station attendant when I was 17, and one night a middle aged woman and her daughter pulled up on the drive. I asked "Fill 'er up?" and she replied "Just five bucks worth." I put the gas in her car and walked back to her window to get payment. She handed me a five, and then asked if I knew the area well. I replied that I did know the area, and she asked me for directions to the freeway showing me a piece of a map. I studied the map a moment and then replied "You can't get there from here." and turned away and began to wash her windshield. A few minutes passed, and then she started laughing realizing the joke. I gave her directions and she went on her way.

It's probably human nature to not accept a statement like "You can't get there from here." after encountering such a successful experience with Linux Lite.

Trinidad 

Re: How to get the proper Support you are seeking - Valtam - 04-03-2019

Nice story. One part of me wants people to be able to post whatever issue they may be having here. The other, more sensible part of me, wants people to develop logical habits. As hard as a journey that will be, I know everyone will eventually arrive at the same destination Smile

Re: How to get the proper Support you are seeking - TheDead - 04-05-2019

Hi,

I do internet seaches everyday since I see weird computer problems almost daily.
But, I have posted questions in the Linux Lite forums also because the community here frequently gives that little extra to help you along the Linux path.
Its like in real life, I may check out the flyers but I prefer to go to the local stores which are usually more "human/friendly" (Linux Lite Forums) than commercial mega stores like Wall-ly Marts (G00gle, etc.).

Of course, RTFM still applies though Wink hehe

Cheers!

Re: How to get the proper Support you are seeking - Valtam - 07-06-2020

BUMP: A reminder to all of what constitutes a Support request and what doesn't. Remember, if we provide the software or feature, it'll be a Support request. If you're asking a question, eg. what's the best color to paint my Linux Lite laptop, that is NOT a support request. Myself and others grow tired, especially with those of you who have been here a long time, of moving threads to the proper Forum Section. I'm instructing all Mods to just delete these threads from now on. I know that seems harsh, but enough is enough and it is the only way some learn. If you post, and it's gone the next hour or day, you'll now know why. Think before you post. Cheers Smile

Re: How to get the proper Support you are seeking - TheDead - 07-06-2020

Hi!

Sometimes issues overlap different forum sections, I go logically but to new users these could also sometimes be based on a underlying issue not known by them, etc.
Hope some posts will get the "lenient" treatment and be moved instead. Wink

(Oooh, just got a little earthquake IRL before sending... didn't know my post was that important, LoL!)

Re: How to get the proper Support you are seeking - Valtam - 07-07-2020

(07-06-2020, 12:13 PM)TheDead link Wrote: Hope some posts will get the "lenient" treatment and be moved instead. Wink

There will ofc, be leniency for new people. That's a given. For those that have been here a while, knowing there will be leniency will just act as a mask for not thinking.

Re: How to get the proper Support you are seeking - TheDead - 07-07-2020

I totally agree! I will plead my case though...

Me at the begining of the week :

[Image: ?u=https%3A%2F%2Ftse1.mm.bing.net%2Fth%3...%3DApi&f=1]
Me on fridays...

[Image: ?u=https%3A%2F%2Fmedia1.tenor.com%2Fimag...f=1&nofb=1]


Re: How to get the proper Support you are seeking - vint - 02-23-2022

I would just like to know how to post a question, seems ignorant I'm sure but I'm new to all this.  I have many questions and problems that need solving so how do I navigate to get answers to my problems?
I come back to find that no one responds, I ask again, how do I post on this forum?  Am I missing something or am I only supposed to respond to someone else's post.  I need answers from those of you who are knowledgeable with Linux Lite not crickets or smart ass responses, I know I'm new but I shouldn't have to spend hours scouring posts from 2015 to 2022 to find out if someone else has the same problem. 

Vint

Re: How to get the proper Support you are seeking - Abhilash C P - 06-11-2023

i am only able to read the subject where is the body